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What To Do If Your Car Breaks Down?

Posted on November 18, 2021

Breakdowns are a nuisance for every driver, but there’s no escaping them. No matter how new or well maintained the car is, it can break down.

If your car doesn’t start or breaks down on the side of the road, you should ring your insurer as most will have a breakdown assistance team to assist you back on the road.

If you’re with KennCo Insurance, then breakdown assistance comes with all of our car insurance policies.

What Does KennCo’s Breakdown Assistance Include?

  • 24 Hour Roadside Assistance
  • Recovery Service
  • Get-you-to-your-destination Service
  • Message Relay
  • Home-Start

Who Should I Call if I Breakdown?

24-Hour Breakdown Assistance Number: 01 499 8316

What Details Do I Need?

Please have the following information at hand before you call:

  • Policyholders’ name
  • Policy number and car registration number
  • Make, model and colour of your car
  • Location of breakdown
  • Contact phone number

Your breakdown assistance only covers repair work from one of our approved agencies. You must call KennCo so they can arrange for your vehicle to be fixed.

What Should I Do If I Breakdown?

  • Flat Tyre on CarIf you can, pull off the road and park in a safe place
  • Turn on your hazard warning lights
  • Put a warning triangle on the road 45m behind your broken down vehicle
  • Lock the doors and call for help on either your phone or a nearby payphone

Breakdown Advice

The following is advice if you have broken down in any of these areas.

Remote Area Breakdown

It may be scary and lonely if you break down in a remote area away from people, and it is a lot safer than you think.

You should do this:

  • Call your insurance provider to send help to your location
  • Call a friend/family member who can come and wait with you
  • Stay in the car and wait for the breakdown assistance. Lock the doors if it makes you feel safer
  • Switch on hazard lights

City Area Breakdown

When you break down in a city, it can be stressful. You may be obstructing other drivers or delaying road users.

You should do this:

Get your car into a safe spot away from others

  • If causing an obstruction, put on your hazard lights
  • Call your insurance provider for help
  • Call a family member/friend and let them know where you are
  • Show others you have broken down by opening the bonnet. Otherwise, people may think you’ve stopped for a call

Motorway Breakdown

Busy roads are the most dangerous to be stranded, so you must try to follow these steps.

You should do this:

  • Pull on to the hard shoulder
  • Turn your front wheels towards the hard shoulder
  • Stop near an emergency phone if possible
  • Get out on the passenger side of the car
  • Keep passengers or pets away from the motorway
  • Walk to an emergency phone if you can. These phone calls are directed to the police, who can find exactly where you are. It is advised to use these over the phone if you can
  • Place a warning triangle 45m behind your broken down car
  • Wait outside the car behind a barer if there is one there

See more FAQ’s on Our Breakdown Assistance and what we cover here.

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