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Careers

KennCo Insurance 24th January 2017

KennCo Insurance is a growing company that understands the importance of nurturing a motivated and skilled workforce.

We carefully select only the highest calibre of personnel, whom we know will be a large contributing factor to our success and in delivering an exceptional service.

As an employee of KennCo Insurance, you would enjoy generous benefits including an attractive salary as well as performance-related bonuses.

If you are an experienced insurance professional and think you would enjoy a challenging career in an expanding insurance company, please feel free to apply below.

 

Current Vacancies

 

Personal Injury Claims Handler – FULL TIME HYBRID CONTRACT

KennCo are currently recruiting a Personal Injury Claims Handler based in their South Dublin office in Dublin 16. The company was founded in 2008 and it is a dedicated, Broker only Underwriting Agency, acting as a product producer on behalf of top rated European and Irish based insurers.

KennCo performs all the duties of an insurer, from underwriting, pricing, distribution, branding, broker agreements/schemes, accounts reconciliation to full claims handling and settlement.  In order to perform these duties to the upmost satisfaction of the major insurers which we represent, KennCo employs high calibre experienced employees.  In return, KennCo provides a positive working environment where the culture is very teamwork focused.  In addition, we provide our employees with valuable experience and on the job training.

This is a full-time permanent contract and the successful candidate will report directly to the Claims Manager.  The Personal Injury Claims Handler will work closely with the wider claims function and the underwriting departments.

The ideal candidate must have three to four years relevant Personal Injury claims handling in Motor/EL/PL.  They must be a minimum of APA qualified or grandfathered, ideally working towards CIP.

Key Duties / Responsibilities: 

The duties and responsibilities of the role of the Personal Injury Claims Handler will include but will not be limited to:

  • Providing excellent customer service for customers whilst ensuring all critical data is captured at notification stage as accurately as possible. 
  • Handling all incoming communication proactively to ensure the early and cost-effective resolution of all claims
  • Dealing with all incoming correspondence from claimants, assessors, garages, solicitors, Injuries Board and other interested parties to ensure that there is no escalation of claim duration and duration related costs i.e. escalation/car hire/costs
  • Desktop investigations of claims at the initial stage and where possible decide on and confirm indemnity and liability.
  • Negotiating settlements of claims in a professional and fair manner with all interested parties.
  • Handling an assigned workload of claims through to final settlement
  • Reporting to Claims Manager with any changes in the complexity of claims, ensuring they are identified and dealt with appropriately. 
  • Conducting regular file and reserve reviews ensuring service standards/quality are in accordance with agreed SLA’s
  • Managing personal performance targets to ensure all personal and team targets are met
  • Carrying out such duties as management may require from time to time.

Key Skills:

  • A minimum of three to four years Personal Injury claims handling is essential.
  • APA/Grandfathered status, ideally working towards CIP.
  • Customer-focused and ability to agree ‘win-win’ situations.  
  • Awareness of Underwriting Principles and applicable legal and liability knowledge, claims regulations, compliance (CPC) & motor legislation.
  • Methodical & structured approach to work demonstrating good problem-solving skills.
  • Excellent negotiation and decision-making skills.
  • Ability to work on own initiative.
  • Flexible with the ability to manage and prioritise the workload in order to fully deliver on objectives.
  • Excellent communication & telephone skills

The ideal candidate will be a team player with a positive attitude, be proactive and highly motivated.

If you are interested in this position, please forward a copy of your CV and covering letter to Jason French at the following e-mail address: [email protected]

KennCo Underwriting Limited is an equal opportunities employer.

 

Customer Service Representative

Job Description:

The successful candidate will work within the KennCo Insurance customer service department. The role will be dealing directly with customers, answering queries on their policies, renewal queries, mid-term adjustments and any other insurance queries our customers may have. The role provides an opportunity to get experience in the areas of customer service, customer retention and policy administration.

Key Responsibilities:

  • Ability to work in all sections of personal lines, including Renewals, Processing mid-term adjustments, after sales customer enquiries
  • Building rapport with customers
  • Retaining the existing business and working towards renewal retention targets
  • Ensuring all data is kept up to date on applied relay systems
  • Dealing with all customer requests in an efficient manner
  • Providing a high level of customer service
  • Ability to process administrative duties with a high level of accuracy and attention to detail

Skills & Knowledge:

  • Excellent organisational skills and the ability to prioritise and manage their daily tasks
  • Ability to work on own initiative and as part of a team
  • Ability to work within a fast paced environment  
  • Applied system (Relay) knowledge an advantage
  • Clear & proficient communication and negotiation skills
  • Be motivated and have a positive outlook

Experience & Qualifications:

  • Minimum of 1 year experience in personal lines
  • Minimum APA qualified

Benefits

  • Performance bonus
  • Paid exam fees and study leave
  • Insurance product discounts
  • Hybrid working
  • Sports & Social Club
  • Staff can contribute to a PRSA pension plan

Salary range:

  • DOE

If you are interested in this position, please forward a copy of your CV and covering letter to the following e-mail address: [email protected]

KennCo Underwriting Limited is an equal opportunities employer.