Axiom/ETI Complaints Procedure

We aim to provide the highest service standards at all times however, if for any reason you are not satisfied, we would like to hear from you. The procedure below has been put in place to ensure that your concerns are dealt with promptly and fairly. Please remember to quote your name as shown on your current policy schedule and the policy number or the claims number in all correspondence and telephone calls.

If you are dissatisfied with any aspects of the sale of Your insurance you should contact:

The Complaints Manager
KennCo Underwriting Ltd
Suites 5-7, Grange Road Office Park
Grange Road
Dublin 16
Phone (01) 4994600 Fax (01) 4954627
E-mail: complaints@kennco.ie

For all other complaints, a Complaints Procedure is available to you to contact the Insurer directly. The address is detailed below:

If you have already contacted KennCo Underwriting Ltd about your complaint, and they have not resolved Your complaint to Your satisfaction you may still contact the Insurer

Complaints Procedure

Please write to:

The Managing Director 
ETI International Travel Protection
Albany House
14 Bishopric Horsham
RH12 1QN

If you wish to make a specific complaint about:

Section 13 – Legal Expenses, please forward details of your complaint to:

The Managing Director
DAS Legal Expenses Insurance Company Ltd.
DAS House
Quay Side
Temple Back
Bristol BS1 6NH.

If the matter still cannot be resolved to your satisfaction, you have the right to refer to: The Financial Ombudsman Service (FOS), South Quay Plaza, 183 Marsh Wall, London E14 9SR.

Tel +44 (0) 845 080 1800

Email: enquires@financial-ombudsman.org.uk

The Financial Ombudsman Service can only deal with your claim after you have followed the full complaints procedure.

Also, you may be eligible to refer your complaint via the European Commission’s Online Dispute Resolution (ODR) platform, full details of which, can be found at the following website address  http://ec.europa.eu/odr