Lloyds Complaints Procedure7th October 2016
Any complaint should be addressed in the first instance to the Insurance Broker who arranged the Insurance Policy for You.
If Your Insurance Broker is unable to resolve the complaint to Your satisfaction by close of business the following day then You should contact:
The Complaints Manager
KennCo Underwriting Ltd
Suites 5, 6 & 7
Grange Road Office Park
Phone (01) 4994600
Fax (01) 4954627
KennCo Underwriting Ltd will acknowledge your complaint in writing within 5 business days of the complaint being made. We will also inform you of the name of one or more individuals that will be your point of contact regarding your complaint until the complaint is resolved or cannot be progressed any further.
We will provide you with an update on the progress of the investigation of your complaint, in writing, within twenty business days of the complaint being made.
We will aim to provide you with a final decision on your complaint, in writing, within forty business days of the complaint being made.
Should you remain dissatisfied with the final response from the above or if you have not received a final response within forty business days of the complaint being made, you may be eligible to refer your complaint to the Financial Services and Pensions Ombudsman (FSPO). The contact details are as follows:
Financial Services and Pensions Ombudsman
3rd Floor, Lincoln House
Tel: +353 1 6 620 899
Fax: +353 1 6 620 890
Also, you may be eligible to refer your complaint via the European Commission’s Online Dispute Resolution (ODR) platform, full details of which, can be found at the following website address http://ec.europa.eu/odr
The complaints handling arrangements above are without prejudice to your rights in law.