Axa Complaints

Complaints Procedure

Any complaint should be addressed in the first instance to the Insurance Broker who arranged the Insurance Policy for You.

If Your Insurance Broker is unable to resolve the complaint to your satisfaction by close of business the following day then You should contact:

The Complaints Manager
KennCo Underwriting Ltd
Suites 5, 6 & 7
Grange Road Office Park
Grange Road
Dublin 16
Phone: +353 1 499 4600
Fax: +353 1 495 4627


If KennCo Underwriting Ltd are unable to resolve the complaint to Your satisfaction then You also have the right to refer Your complaint to the Financial Services and Pensions Ombudsman (FSPO)

Financial Services and Pensions Ombudsman
3rd Floor, Lincoln House
Lincoln Place
Dublin 2
Lo Call 1890 882090
Fax: +353 1 6 620 890
Email: info@fspo.ie

Also, you may be eligible to refer your complaint via the European Commission’s Online Dispute Resolution (ODR) platform, full details of which, can be found at the following website address http://ec.europa.eu/odr

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