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Ergo Complaints Procedure

 

If you have any questions or concerns about your Policy or the handling of a claim you should, in the first instance, contact the Broker who arranged your insurance policy.

If your Broker is unable to resolve the complaint to your satisfaction by close of business the following day, then you should contact:

 

For Complaints Relating to a Claim

All other Complaints

The Complaints Manager
Three Lions Underwriting Limited
Munich Re Group Offices
Plantation Place
30 Fenchurch Street
London
EC3M 3AJ

Telephone: (+44) (0)20 3003 7130
E-mail: complaints@tlul.co.uk

 

The Complaints Manager
KennCo Underwriting Ltd
Suites 5 – 7 Grange Road Office Park
Grange Road
Rathfarnham
Dublin 16

Phone: (01) 4994600
Fax: (01) 4954627
E-mail: complaints@kennco.ie

 

 

 

If KennCo Underwriting Ltd or ERGO Versicherung AG are unable to resolve the complaint to your satisfaction then you may also have the right to refer your complaint to the Financial Services and Pensions Ombudsman (FSPO). This option is only applicable to individuals or incorporated bodies with an annual turnover of €3M or less however.

The FSPO contact details are as follows:

Financial Services and Pensions Ombudsman
Lincoln House
Lincoln Place
Dublin 2
D02 VH29
Republic of Ireland

Tel: +353 1 6 567 7000
E-mail: info@fspo.ie
Website: www.fspo.ie

 

If you have purchased your contract online you may also make a complaint via the EU’s online dispute resolution (ODR) platform. The website for the ODR platform is www.ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.