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Ergo Complaints Procedure

Enquiries & Complaints Procedure

If you have any questions or concerns about your Policy or the handling of a claim you should, in the first instance, contact the Insurance Broker who arranged this Policy for you.

Please quote your Policy number in all correspondence so that your concerns may be dealt with speedily.

If your Insurance Broker is unable to resolve the complaint to your satisfaction by close of business the following day then you should contact:

For Complaints Relating to a Claim:  All Other Complaints:

The Complaints Manager                              

ERGO Versicherung AG

4th Floor, 35 Newhall Street, Birmingham, B3 3PU.

Phone:    +44 (0)121 200 5822

Fax:         +44 (0)121 236 2889   

The Complaints Manager

KennCo Underwriting Ltd

Suites 5, 6 & 7 Grange Road Office

Rathfarnham, Dublin 16

Phone     +353 1 499 4600

Fax          +353 1 495 4627

E-mail    complaints@kennco.ie 

If KennCo Underwriting Ltd or ERGO Versicherung AG remains unable to resolve the complaint to your satisfaction then you may also have the right to refer your complaint to the relevant ombudsman:

ERGO Versicherung AGKennCo Underwriting Ltd

The Financial Ombudsman Service

South Quay Plaza, 183 Marsh Wall, London, E14 9SR

Phone:    0800 023 4 567 

Outside UK: +44 20 7964 0500

Further information is available from them and on www.financial-ombudsman.org.uk

Email: complaint.info@financial-ombudsman.org.uk

Financial Services and Pensions Ombudsman

3rd Floor, Lincoln House, Lincoln Place, Dublin 2

Lo Call   1890 882090

Phone     +353 1 662 0899 

Further information is available from them and on https://www.fspo.ie/

Email: info@fspo.ie